Information We Collect
When you reach out for water damage restoration in Cary, NC, we collect the details we need to help you. That includes your name, phone number, email address, and the property address where you need service.
We also collect information about your water damage situation - like the type of issue, when it started, and any details you share about your home or insurance. If you contact us through our website, we collect the information you type into our forms.
Like most websites, we automatically collect some technical information when you visit. This includes your IP address, browser type, device type, and the pages you view on our site. This helps us understand how people find and use our website.
How We Use Information
We use your information to respond to your request, schedule your service, and keep you updated on the work we're doing at your property. If you file an insurance claim, we may share details with your insurer to help move the process along.
We also use your contact information to follow up after your restoration is complete. That way we can make sure everything is dry, working, and back to normal. If you'd rather not receive follow-up calls, just let us know.
We use website data to improve our site, make our services easier to find, and understand which pages are most helpful to homeowners in Cary and the surrounding areas.
Cookies and Tracking
Our website uses cookies and similar tracking tools to keep the site running smoothly and to remember your preferences. Cookies are small files that your browser stores on your device.
You can set your browser to refuse cookies or to alert you when cookies are being sent. If you turn off cookies, some parts of our website may not work as well, but you can still call us at (919) 555-0134 to get help.
Analytics and Third-Party Tools
We use third-party analytics tools, like Google Analytics, to see how visitors use our website. These tools collect information such as how many people visit our site, which pages they view, and how long they stay. This data is aggregated and doesn't identify you personally.
We may also use third-party tools for scheduling, customer communication, or review management. These providers only access your information to perform services on our behalf, and they're required to keep it confidential.
Data Sharing and Disclosure
We do not sell your personal information. We share it only when we need to in order to run our business and help you.
We may share your information with insurance companies to process claims, with subcontractors or vendors who help us complete restoration work, and with service providers who handle our website, scheduling, or communications. We may also disclose information if the law requires it or to protect the rights and safety of our customers and our team.
Data Retention
We keep your information for as long as we need it to provide services, handle warranty or insurance matters, and meet our legal and accounting requirements. When we no longer need it, we securely delete or destroy it.
If you want us to delete your information sooner, contact us and we'll review your request. Some records may need to be kept for legal or tax reasons.
Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. This includes secure storage, restricted access for our team, and safe disposal of paper records.
No method of transmission over the internet or electronic storage is completely secure. While we work hard to protect your data, we can't guarantee absolute security. If you have concerns, call us and we'll talk through how we handle your information.
User Rights
You have the right to ask what personal information we have about you, to request a copy, to ask us to correct mistakes, and to request deletion where the law allows.
You can also opt out of marketing communications at any time. Just tell us on the phone or reply to any message we send. We'll take care of it promptly.
To exercise any of these rights, contact us using the information at the bottom of this page. We may need to verify your identity before we can fulfill your request.
Children's Privacy
Our services are for homeowners and property managers, not for children. We do not knowingly collect personal information from anyone under 13.
If you believe a child has given us personal information, please contact us right away. We'll delete it from our records.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. When we do, we'll post the new version on this page and update the effective date at the top.
We encourage you to review this page when you visit our website. If we make a significant change, we'll make it clear on our site.